Privacy & data policy
Zoe's Plumbing and Heating Ltd · Last updated 5 November 2026
We only use your details to answer your enquiry, carry out your job, and meet our legal duties. We never sell your details or use them to advertise other companies' products.
This policy explains what we collect and why when you use zoesph.co.uk, or when you call, message or book us. It applies to customers, people who enquire, and landlords and tenants at properties we work on.
Who we are
Zoe's Plumbing and Heating Ltd is responsible for your information. We are the "data controller" under UK data protection law.
- Company name: Zoe's Plumbing and Heating Ltd
- Company number: 15372241, registered in England
- Registered office: 92 Horley Road, Redhill, RH1 5AA
- Email: info@zoesph.co.uk
- Phone: 07301 516201
- Gas Safe registration number: 548851
What we collect
We collect what you give us, and what we need to record while doing the job.
| Type of information | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, phone number, email address, property address and postcode | You, or your landlord or letting agent |
| Enquiry details | Type of job, the problem, how soon you need us, your message, how you prefer to be contacted | Our website forms, phone, WhatsApp or email |
| Photos | Pictures you send us of the problem, and photos we take of the work | You and us |
| Job records | Appliance details, safety checks, gas safety records, certificates, quotes and notes | Us, during the job |
| Payment records | Invoices and payments received. We do not keep your full card details | You and your bank or payment provider |
| Reviews | Your review and the name you choose to give | You, directly or through a review site |
Please leave people and personal items out of any photos you send us. We ask for your permission before we use a photo of your home on our website or social media, and we keep your address out of it.
How we use it and our lawful reasons
The law requires a lawful reason for each use of your information. Ours are set out below.
| What we do | Our lawful reason |
|---|---|
| Reply to your enquiry and give you a quote | Steps you ask for before a contract |
| Book, carry out and follow up your job | Performing our contract with you |
| Send invoices and take payment | Performing our contract with you |
| Keep gas safety records, issue certificates and notify boiler installs | Legal obligation |
| Keep tax and accounting records | Legal obligation |
| Send service reminders to existing customers | Legitimate interests. You can opt out at any time |
| Deal with complaints or claims, and protect our business | Legitimate interests |
| Show photos of our work or your review on our website | Your consent, which you can withdraw at any time |
We do not use your information for automated decisions or profiling.
Who we share it with
We only share your information when the job or the law needs it.
- Gas Safe Register and your local authority: a new or replacement boiler must be notified for Building Regulations, so your name, address and installation details go to them.
- Manufacturers: we register new boilers and appliances for your warranty, if you want the warranty activated.
- Landlords and letting agents: we share gas safety records and job details with them for rented properties, and tenants receive a copy of the record.
- Other trades: carpenters, electricians and tilers working with us on a bigger job get the details they need to do it.
- Suppliers: our accountant, insurer, bank and website, email and phone providers handle information on our behalf.
- Authorities: HMRC, the Health and Safety Executive, the police or a court, if the law requires it.
How long we keep it
We keep your information only for as long as we need it, then delete or securely destroy it.
| Information | How long we keep it |
|---|---|
| Enquiries that do not become a job | 12 months |
| Quotes, job notes and customer records | 6 years after your last job with us |
| Gas safety records and certificates | 6 years. Landlords must keep their own copies for at least 2 years |
| Invoices and accounting records | 6 years from the end of the company financial year they relate to |
| Photos you send us | 12 months after the job, unless you agree to us using them |
| Reviews and photos used with your consent | Until you ask us to remove them |
Our website, cookies and other services
Our website does not set cookies, and it does not use advertising or visitor tracking tools.
- Forms: when you use a form on our website, your message reaches us by email or WhatsApp.
- WhatsApp: this service is run by WhatsApp, part of Meta, and its own privacy policy applies when you message us there.
- Fonts: our website loads fonts from Google. Your browser shares your IP address with them so the page can display.
- Links: we are not responsible for the privacy practices of other websites we link to.
Keeping it secure
We limit access to the people who need your information for the job. We use passwords and lock screens on our phones and computers, and keep paper records somewhere secure.
Some of our service providers, such as email, messaging and website services, may process information outside the UK. Where they do, we rely on the safeguards UK law requires, such as approved contract terms or a UK adequacy decision.
Your rights
You can ask us at any time about the information we hold on you, and it is free to do so. We will reply within one month. You have the right to:
- See a copy of your information
- Correct anything that is wrong or incomplete
- Ask us to delete your information
- Ask us to limit how we use it
- Object to how we use it, including service reminders
- Ask for your information in a format you can pass to someone else
- Withdraw your consent, for example for a photo on our website
Some rights have limits. For example, we cannot delete gas safety or tax records that the law requires us to keep. To use any of these rights, contact us at info@zoesph.co.uk or on 07301 516201.
How to complain
Please tell us first if you are unhappy with how we have used your information. Email info@zoesph.co.uk or call 07301 516201. We will acknowledge your complaint within 30 days, look into it, and tell you the outcome without undue delay.
If you are still not happy, you can complain to the Information Commissioner's Office (ICO):
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to this policy
We will update this page if the way we use your information changes. The date at the top shows when it last changed.